Job Description

DESCRIPTION

Job summary
The Operations Manager will lead and manage a team of high performing individuals, responsible for end to end pricing operations management of retail categories in various Amazon international marketplaces. The job involves organizing, planning, prioritizing and scheduling work assignments, in addition to owning the production & quality KRAs for this team. Candidate will be the first point of contact to the retail teams of Amazon worldwide and must therefore be comfortable and confident liaising with remote teams.
Candidate will manage performance measured on operations/business goals, and SLA metrics. the individual will interface and drive agenda with the automation & technology teams to build scalable solutions and in addition he/she will be responsible for ensuring the safety, security and integrity of Amazon's systems and data.
The role involves influencing peers and stakeholders in other functions to achieve the operational and business goals assigned.
The successful candidate should have the ability to work at all levels of detail to accomplish team/organization goals. He or she will identify individual strengths of team members and contribute to talent advancement along with succession planning opportunities within the company. The ideal candidate actively seeks to understand Amazon's core business values and initiatives, and translates those into everyday practices.
Some of the key result areas include, but not limited to:
Responsibility for meeting operational and business goals
Driving appropriate data oriented analysis, adoption of technology solutions and process improvement projects to achieve operational and business goals
Managing stakeholder communication across multiple lines of business on operational milestones, process changes and escalations
Ensuring high quality standards for interviewing and hiring employees at all levels of the organization.
Executing specific people programs on coaching and development and team engagement.

BASIC QUALIFICATIONS

• 2+ years experience in program or project management
• 2+ years of people management experience.
• Experience leading process improvements

10 yrs work experience
Has the ability to drive business/operational metrics through quantitative decision making, and adoption of different tools and resources
Has experience in managing critical operational processes, with SLA responsibility
Possesses analytical, mediation and problem resolution skills.
Track record of employee development (emphasis on selection and retention).
Demonstrated leadership with a bias towards action and ownership.
Skilled in collaborative management, succeeding through clear formal and informal communication with members of the remote and local management teams.
Excellent written and oral communication skills

To receive security clearance all candidates must undergo a background check

PREFERRED QUALIFICATIONS

Masters Degree/MBA, Certification in process excellence (PMI, Lean, Six Sigma)
Exposure to working with technology teams and solving operational issues using technology