DESCRIPTION
ABCS (Amazon Business Customer Service) Operations Manager is responsible for the overall direction, coordination, quality and productivity of AB operations with strong operational, leadership, and strategic thinking ability that will deliver the global standard in customer service for the customers (internal and external). The leader will envision and execute the support and customer service roadmap for AB by incorporating best-in-the-world customer centric and excellent operational skills to drive continuous improvement for customers. The leader will be responsible for driving continuous improvement through KPI management, contact reduction and building customer service support operations. Individual will represent the large team in the wider business, being accountable for creating the input, actions and representation of site performance in large meetings. Leader will also be a key partner for business teams when operational points of contact to co-ordinate launches, messaging or reviews are required.
Key job responsibilities
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