Job Description

The Head - Operations will be responsible for leading, designing, executing and controlling all operational processes of India's Captive NBFC.This role will oversee Inventory Funding, Loan Operations, Collateral & Documentation Management, Process Re-engineering, Customer Experience, Operational Risk, and Audit & Compliance adherence.
A. Operations Strategy & Process Management
B. Inventory Funding Operations Leadership
C. System Development, UAT & Digital Transformation
D. Operational Risk & Compliance Management
E. Customer & OEM Stakeholder Management
F. Portfolio Monitoring & Data Insights
G. People Leadership
Growing organisationLeadership role

• Strong domain knowledge of NBFC operational lifecycle (loan origination to closure)
• Understanding of RBI regulatory framework and operational risk controls
• Process-driven mindset with experience in SOP design and automation initiatives
• Familiarity with LMS/LOS platforms, document management systems, and customer data handling
• Excellent people management, cross-functional coordination, and communication skills
• Strong domain knowledge of NBFC operational lifecycle (loan origination to closure)

Captive NBFC.
Opportunity to build something from scratch.

Skills Required