Operations Associate

Year Gandhinagar, Gujarat, India

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Roles & Responsibilities:

Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments.
Establish a high standard for productivity, quality, customer service as well as define user guidelines.
Develop company systems for customer interaction and voice response and control the implementation process.
Manage and improve centre performance through performance monitoring, problem resolution, system audits and quality assurance measures.
Summarize, collect and analyze call centre trends and data for regular performance reports.
Oversee system maintenance and upgrade implementation. Call for repairs and trouble shooting as needed.
Maintain consistent professional improvement through company provided workshops, tracking call centre trends and active participation in team projects.

Qualifications:

Job Type: Full-time Salary: \xe2\x82\xb9400,000.00 per year Schedule:

Ability to commute/relocate:

Gandhinagar, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Experience:

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