Job Description

:

Job Title- Operations Analyst - Salesforce CRM

Location- Pune

Role Description

Marketing is responsible for developing internal and external communications to support business strategy and go-to-market initiatives. Marketing translates technical & product positioning into key market messaging that supports the brand and is compliant with regulatory requirements. Work includes:

• Coordinating client contact points to ensure consistent messaging to clients Defining targeted client segments and associated messaging
• Managing marketing infrastructure and content creation
• Creating or coordinating the production and distribution of advertising and promotional materials
• Identifying and executing key launch strategies and marketing plans ensuring messaging is consistent with brand marketing
• Monitoring and reporting of marketing performance against defined metrics

What we\xe2\x80\x99ll offer you

As part of our flexible scheme, here are just some of the benefits that you\xe2\x80\x99ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

• Handling day to day operations of Salesforce CRM application
• Managing case pipeline for incoming requests and support in process documentation
• Training users in the effective use of the CRM application
• Providing support to all sales teams covering all aspects of their risk, audit and incident management relating to the CRM application for 1,500 users
• Covering all aspects of user and license management including new user setup and deactivation, roles, profiles, permissions, public groups and others
• Identifying and gathering requirements from incoming requests, translating into best practice, scalable solutions with a focus on exceptional user experience
• Collaborating with the technical delivery teams through the entire development lifecycle, to deliver a high-quality solution that meets the client\xe2\x80\x99s needs
• Supporting testing activities for releases
• Ad-hoc troubleshooting and collaborating with development teams
• Running reports for various business needs such as sales reporting, management reporting, data management, and ad-hoc user requests
• Ensuring that policies and procedures on Salesforce are updated in line with global best practices and local jurisdiction requirements

Your skills and experience

• CRM related experience is a precondition to qualify for this role. Salesforce is desirable but any CRM experience is acceptable.
• Understands the basics of a CRM platform and basics of user needs for a CRM platform
• Experience of data migration projects either through initial seeding of CRM systems or data integrations to external systems to enrich existing CRM data, as well as experience of working with business to manage data quality
• Experience with marketing automation (ideally Salesforce Marketing Cloud) and its data integrations with the CRM preferred
• Strong analytical, problem solving skills and attention to detail
• Communication skills in English \xe2\x80\x93 both written and verbal
• Bachelor and/or advanced degree

How we\xe2\x80\x99ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

Our values define the working environment we strive to create \xe2\x80\x93 diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

Deutsche Bank