Job Description

Ushur is transforming the way enterprises communicate and engage with customers. Fueled by consumer\'s self-service demands, enterprises are modernizing customer engagement and experience models. Ushur is fast becoming the platform of choice for Customer Experience Automation , enabling these enterprises to leapfrog their digital native counterparts and deliver delightful customer and employee experiences. With cutting-edge Conversational AI, Machine Learning and Intelligent Process Automation technologies, Ushur has enabled Fortune 100 enterprises including some of the world\'s most well known brands in healthcare, insurance, banking and financial services sectors to automate their customer engagement. Cloud-native, 100% no-code and purely workflow-driven, Ushur empowers citizen developers within business operations teams to build AI-powered, fully-automated and omni-channel experience to digitally transform customer journeys end-to-end. Link:https://ushur.com/ Designation: Operations Data Analyst Intern Location: US/India Work Mode: Hybrid The Role The Customer Growth team at Ushur is responsible for driving adoption and value realization for Ushur customers. As a CG Ops Analyst Intern at Ushur, your mission will be to drive the effectiveness and efficiency of our Customer Growth teams and to turn both internal and customer data into insights to enable actionable business decisions. You will report into the Director of Customer Growth Operations and Analytics and work with them in building metrics, tools, and processes, driving adoption of best practices, and in building internal and external analytics. Responsibilities Data and Metrics Define and continuously improve team metrics and availability of data Build internal metrics for leadership and GTM teams through dashboards and presentations Create polished, customer ready data visualization dashboards and reports to drive actionable business decisions Work with CSMs across multiple concurrent projectsPartner with data science teams to ensure data accuracy Consistently detail the analysis, results and data processes, which can be reused by the team Always be on the lookout to automate and improve existing data processes for quicker turnaround and high efficiency Take pride & complete ownership of the data analytics built and have a passion for high quality data Support in producing collateral for analytics training for both internal teams and customers Processes and Tools Manage and drive adoption of CS tools, including reporting and dashboards for key business measures and performance Assist in the documentation and automation of processes Organize and manage technical collateral - Use Case/POC library, solution documents, best practice documents, training materials People Provide materials and data that help Customer Growth teams work more effectively Drive knowledge transfer across teams Help foster company-wide culture of Customer Success Qualifications Passion for data and processes improvement Expertise in data visualization tools and techniques Excellent verbal and written communication skills with the ability present data analysis/findings in a clear and concise manner Be a phenomenal teammate who thrives in a diverse distributed team Proactive, well-organized, and have proven attention to detail Have a high sense of urgency to meet milestones/ dates and deliver projects Passion for technology and for being a part of a fast-growing SaaS startup where we move quickly and wear many hats Driven, self-motivated, enthusiastic and with a \'can do\' attitude

foundit