Job Description

Operations Analyst II

Operations Bangalore, India

Description

It\'s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazine\'s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies-and having fun along the way.

We are looking for an Operations Analyst II to join our Operations team in Bangalore, reporting to the Manager of Operations. In this role, you will support high-quality outcomes on all aspects of the quote validation process. You will review and validate customer quotes, leveraging best practices and ensuring alignment with company policies. You will develop successful relationships with Sales, Sales leadership, Field Sales Operations, and Channel Partners to ensure the quality of quotes and drive efficiency in our booking process.

You are the ideal candidate if you have a passion for solving problems and the ability to collaborate cross-functionally to execute and resolve issues. You have a proven track record in supporting operational efficiency and sales force productivity, and you enjoy taking on new challenges.

What you\'ll do:

Manage daily reviews of quotes and ensure a high level of accuracy

Validate quotes against established guidelines and work with sales teams, sales operations, and partners to address discrepancies

Communicate with key stakeholders on the status of quote issues and align to a high standard of quality in the quoting processes

Collaborate with cross-functional teams to gather feedback and continuously improve the accuracy of quotes

Utilize Salesforce CPQ tools to evaluate and validate quotes in alignment with pricing and discounting policies

Provide guidance and enablement recommendations for the sales teams on the use of Salesforce CPQ tools and quoting processes

Implement quality assurance measures to identify and rectify errors in the quoting process

Generate and analyze reports on key performance indicators related to quote generation and validation

Become a subject matter expert in CPQ quoting, product SKU structures, booking requirements, and processes to deliver scalability and efficiency in the quote-to-cash process

What you\'ll bring:

5+ years of combined experience in sales operations / operational roles

Salesforce.com, Sales Cloud / CPQ experience required

Track record of managing goals and delivering exceptional customer support

Ability to evaluate, build, create, and re-invent sales processes

Ability to execute in a complex, fast-paced environment

Calm, supportive, and partnering attitude

Experience in advanced Excel, Salesforce, and Google Sheets

Strong written and oral communication skills

Ability to work independently with minimal supervision, think creatively and pivot to changing priorities and deadlines

What success looks like:

In the first six months, you will\xe2\x80\xa6

Become an SME on internal quoting processes, understanding the business and processes to support efficient quote-cash clearinghouse activities

Confidently engage key stakeholders and drive resolution of purchase order booking issues

Build strong collaborative partnerships with key stakeholders including sales operations, OM, sales, and partner teams

After the first year, you will\xe2\x80\xa6

Be actively engaged in the daily PO booking process, proactively identifying issues with incoming purchase orders

Identify opportunities for improvements and actively create solutions

Independently manage cross-functional projects and requirements

We\'ve got you covered:

Our holistic package includes coverage of your health, wealth, and wellness-as well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our every day-we believe in transparency, curiosity, respect, and above all, having fun while delighting our customers.

Why Infoblox?

We\'ve created a culture that embraces and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether you\'re a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out . We think you\'ll be excited to join our team.

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