Job Description

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That\xe2\x80\x99s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don\xe2\x80\x99t need to hide who you are. You can feel the energy and the passion, it\'s what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team We are a group of hard-working Salesforce certified professionals dedicated in providing technical guidance and recommendation using our domain expertise. We drive strategic initiatives on Salesforce platform for Customer Experience organization. The team promotes Workday\xe2\x80\x99s core values with a strong dedication to our employees. We are looking for an Operations Analyst to join CX Systems and the ideal candidate will have a systems background, a passion for quality and customer service, and enjoys working in a dynamic, fast paced environment.

About the Role

The Operations Analyst will interact with various multi-functional teams to test and document business processes. They will be very detailed, self-motivated, results oriented, and an excellent communicator. Our employees are at the core of our business which means having a partnership mentality as a trusted advisor to collaborate with multi-functional teams will be significant in this role. This role will develop, modify, and execute test plans, test scenarios and automated scripts. In addition this role will assist with project documentation and maintain consistency and document integrity. This role will

Document and maintain business processes, standards, and policies.

Analyze functional and technical requirements, mapping documents and transforming them into test plans

Works with peers across the organization to ensure specific areas of the system are tested and released on time and meet or exceed the quality expectations of business partners.

Create, maintain and execute test cases/tests scripts (manual and automated).

Analyze test results to ensure correct functionality and interact with peers for resolution of defects.

Responsible for communicating daily progress, issues and risks.

Coordinate and work with local onsite and offshore resources.

About You

Basic Qualifications:

4-5 years\' of experience in testing, documentation or related field

Salesforce.com system experience is mandatory

Salesforce admin or equivalent certification is preferred

Bachelor\xe2\x80\x99s degree in Business Systems, Computer Science, Business Administration, or equivalent.

Other Qualifications:

Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams.

Attention to detail with the ability to solve complex problems as well as provide documentation, guidance and instruction to users.

Strong interpersonal skills with the ability to research solutions to issues as they arise.

Ability to manage business partner expectations professionally.

Ability to work independently, with general direction and guidance.

Self-motivated, flexible, team player with solid multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities.

Hands-on experience with any test automation tool is a plus

Working Model:

• This position will follow the Flex/Hybrid Model where workmates will be expected to attend the office 50% of the time from Workday\'s Pune office.

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Our Approach to Flexible Work

With Flex Work, we\xe2\x80\x99re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you\'ll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

Workday