Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximize the profitability of all outlets. Maintain effective cost controls in all areas. Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction. Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations. Work alongside all HODs to ensure the smooth running of the day-to-day operations. Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback. Deputies for the General Manager in his absence and at various meetings & events. Be responsible for maximizing profit through the consistent delivery of the highest standard of service. Ensure consistent implementation and review of SOPs throughout all Departments. Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel. Monitor the hotel functions book and familiarize yourself with all updates & amendments. Liaise daily with the GM and M&E Manager to forecast Hotel business on a weekly basis and plan accordingly. Need Maintained Front Office Department and Room Sale and ARR, As well as Need Knowledge of F&B Services Food Sales . Interest Candidate Can Drop Their Cv Mention Email :-
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