Job Description

: Hotel Operations Manager

Position Overview:We are looking for an experienced and motivated Hotel Operations Manager to oversee and manage the day-to-day operations of our hotel. As the Operations Manager, you will be responsible for ensuring the smooth and efficient functioning of all hotel departments, delivering exceptional guest experiences, and achieving business objectives. Your leadership, organizational skills, and attention to detail will play a critical role in maintaining the hotel\'s high standards of service.

Responsibilities: * Supervise and manage the operations of all hotel departments, including Front Desk, Housekeeping, Food and Beverage, Sales, and Maintenance.

• Collaborate with department heads to develop and implement standard operating procedures, ensuring efficiency and consistency in service delivery.
• Monitor and analyze hotel performance metrics, such as occupancy rates, revenue, and guest satisfaction scores, and implement strategies to improve performance.
• Ensure all guest inquiries, requests, and complaints are handled promptly and effectively, maintaining a high level of guest satisfaction.
• Manage and optimize hotel resources, including staffing, inventory, and equipment, to maximize productivity and cost-effectiveness.
• Oversee the recruitment, training, and performance evaluation of hotel staff, fostering a positive and productive work culture.
• Maintain a strong working relationship with vendors and suppliers to ensure timely and cost-effective procurement of goods and services.
• Collaborate with the Sales and Marketing team to develop and execute strategies to attract and retain guests, increase bookings, and drive revenue.
• Implement and enforce health, safety, and security procedures to ensure a safe environment for guests and staff.
• Coordinate and manage hotel events and functions, such as conferences, weddings, and banquets, to ensure successful execution.
• Conduct regular inspections of hotel facilities to identify maintenance needs and ensure adherence to quality standards.
• Prepare and manage the hotel\'s budget, monitoring expenses and revenue to achieve financial targets.
• Stay updated with industry trends, best practices, and new technologies to enhance hotel operations and guest experiences.
• Resolve operational issues and conflicts with a proactive and diplomatic approach.
• Act as the point of contact for hotel owners, corporate management, and other stakeholders, providing regular updates on hotel performance and initiatives.

Requirements: * Proven experience as a Hotel Operations Manager or similar role in the hospitality industry.

• Strong leadership and management skills, with the ability to inspire and motivate a diverse team.
• Excellent communication and interpersonal abilities to interact effectively with guests, staff, and stakeholders.
• In-depth knowledge of hotel operations, including Front Office, Housekeeping, Food and Beverage, and Sales.
• Analytical and problem-solving skills to identify and address operational challenges.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Strong financial acumen and budget management skills.
• Bachelor\'s degree in Hospitality Management, Business Administration, or a related field (preferred).
• Proficiency in hotel management software and Microsoft Office Suite.

Join our team as the Hotel Operations Manager and contribute to the success of our hotel by delivering exceptional service, maintaining high standards, and creating memorable experiences for our guests.

LOBMAX