Job Description

Key Responsibilities:

Oversee front office, housekeeping, food & beverage, and guest service operations. Ensure smooth check-in/check-out process and guest satisfaction. Coordinate with all departments to meet operational goals. Monitor cleanliness, hygiene, and service standards across the facility. Handle guest feedback, resolve complaints, and escalate major issues. Assist in staff scheduling, training, and performance monitoring. Support inventory management for linen, toiletries, kitchen, and other supplies. Ensure compliance with health, safety, and hospitality regulations. Maintain operational records, daily reports, and performance data. Coordinate with vendors, service providers, and contractors for maintenance and logistics.

Skills & Competencies:

Strong communication and interpersonal skills Customer-oriented mindset with a focus on guest satisfaction Leadership and team coordination skills Ability to multitask and handle operational challenges Proficiency in hospitality management software (PMS like Opera, IDS, etc.) Attention to detail and problem-solving ability

Qualifications & Experience:

Bachelor's degree or diploma in Hotel Management or Hospitality 1-3 years of experience in hospitality operations (Front Office/Housekeeping/Guest Relations) Knowledge of hospitality best practices and service standards.
Job Type: Full-time

Pay: ₹28,000.00 - ₹35,000.00 per month

Benefits:

Cell phone reimbursement
Experience:

Hospitality Incharge: 3 years (Required) Hospitality supervisor : 3 years (Required) Hospitality : 5 years (Required)
Work Location: In person