Job Description

Job Summary:

We are seeking a detail-oriented, proactive, and dynamic

Operations Executive

to support daily operations in our hospitality establishment. The ideal candidate will ensure smooth and efficient service delivery across departments such as front office, housekeeping, F&B, and guest services, contributing to overall guest satisfaction and operational excellence.

Key Responsibilities:

Supervise day-to-day hotel operations across departments to ensure high standards of service. Monitor and improve guest experience through regular feedback and service audits. Coordinate with housekeeping, front office, and F&B teams to ensure seamless guest service. Support scheduling, inventory, and workforce management to optimize operations. Assist in handling guest complaints and resolving service issues promptly. Ensure compliance with health, safety, and hygiene regulations. Assist in budgeting, cost control, and procurement activities. Collaborate with vendors and external service providers when needed. Generate operational reports and support in performance analysis. Drive implementation of SOPs and service quality improvements. Support training and development of front-line staff.

Requirements:

Bachelor's degree in Hospitality Management, Business Administration, or related field. 1-3 years of experience in hospitality operations or a similar role. Strong organizational and multitasking skills. Excellent communication and interpersonal abilities. Problem-solving mindset and attention to detail. Proficient in hotel management software (e.g., Opera, IDS, or similar). Flexibility to work in shifts, including weekends and holidays.

Preferred Skills:

Knowledge of customer service principles and best practices. Familiarity with hotel KPIs and reporting metrics. Basic knowledge of budgeting and cost analysis.
Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

Cell phone reimbursement
Experience:

Fluent English Communication : 3 years (Required) Operation Executive : 3 years (Required) Customer handling : 3 years (Required)
Work Location: In person