Job Description

Key Responsibilities:

Daily Operations:

Oversee front office, housekeeping, food & beverage, and guest services to ensure efficient and smooth operations. Coordinate inter-departmental activities for effective service delivery.

Guest Experience:

Ensure excellent customer service and promptly resolve guest complaints and queries. Monitor guest feedback and implement improvements based on suggestions and reviews.

Team Coordination:

Supervise and support staff to maintain SOPs (Standard Operating Procedures). Ensure shift handovers and internal communication are properly managed.

Inventory & Supplies:

Monitor inventory and coordinate with the purchase department for timely procurement of operational materials.

Reporting:

Prepare daily, weekly, and monthly reports related to occupancy, complaints, incidents, and department performance.

Health & Safety:

Ensure all operations comply with hygiene, safety, and security regulations. Report and manage emergencies as per protocol.

Technology & Systems:

Operate and update PMS (Property Management System) and other hotel software as needed. Ensure digital records are maintained accurately.

Qualifications:

Bachelor's degree or diploma in Hospitality Management or related field. 1-3 years of experience in hospitality operations (hotel/resort preferred). Proficiency in hotel software such as Opera, IDS, or Cloudbeds. Strong communication, leadership, and organizational skills. Problem-solving mindset with the ability to work under pressure. Flexibility to work shifts, including nights, weekends, and holidays.

Preferred Skills:

Knowledge of industry trends and customer service principles. Familiarity with standard hospitality operating procedures. Ability to train and mentor junior staff.
Job Type: Full-time

Pay: ?15,000.00 - ?30,000.00 per month

Benefits:

Cell phone reimbursement
Experience:

Hospitality sector : 2 years (Required) Operation handling : 2 years (Required)
Work Location: In person