Job Description

Flatirons Solutions India Pvt Ltd is hiring Operation Executive for our ITS Organization in Chennai, India. Join us as we employ world-class software engineering practices to solve complex Content Lifecycle Management (CLM) problems in some of the most interesting problem spaces in the industry today. Our solutions are used in a wide range of functions within these organizations and include technical engineering order management, documentation authoring and publishing, flight operations manuals, data archiving, and other workflows, documentation, and maintenance products. Flatirons India is recognized as one of the best medium-sized companies to work for in 2020, 2021, and 2023 by the Great Place to Work\xc2\xae Institute.

Key Performance Objectives

• Manage resource capacity, demand and allocation to meet defined targets

• Collaborate with leadership to plan and manage resource capacity to meet demand

• Administer the resource management information system (PSA)

• Help shape and reinforce the company culture to support talent acquisition and retention

Responsibilities

Manage Capacity, Demand & Allocation

• Maintain inventory of available resources, skills inventory and capacity

• Manage and fulfill open resource requests for projects and sales estimates

• Collaborate with functional managers to allocate resources, address skills and/or role gaps and other constraints

• Maintain resource assignments and planned time off in Resource Management information system and notify all staff affected

• Conduct weekly meetings with Project Managers to address staffing requests and collaborate to resolve over/under booking conflicts

• Confirm assignments in PSA tool and notify all staff affected

• Support EngOps resources in individual staff development plans

Monitoring & Control

• Prepare and review with resource manager a weekly summary of staffing requirements, resource availability, and assignment recommendations

• Forecast and monitor resource utilization; identify over/under utilization and actively work with resource manager to address those issues

• Identify projects at risk due to resource constraints

• Produce resource utilization reports and assess with project and functional managers to make corrective actions needed

• Manage the bench and report on difficult-to-place staff so that skills and/or development needs can be addressed.

• Manage over utilized resources and report on roles where capacity regularly is short of demand

• Drive utilization by negotiating project schedules, share plans, and using other creative staffing techniques.

• Manage project initiation process, ensuring contracts are in place, before resources are assigned and work commences on any project

Process Management

• Maintain process documentation for the resource management processes including procedures for requesting resources, updating allocations, requesting time off, etc.

• Monitor Resource Management process effectiveness and recommend improvements; Reinforce processes to increase compliance.

• Understand and adhere to all requirements of the Quality Management System and the Information Security Management System.

Competencies

• Global overview with the ability to prioritize effectively
• Ability to understand the types of projects and unique resource needs of each type
• Understanding the complex relationship between resources and projects and being proactive around resource needs.
• Critical and analytical thinking
• Positive attitude and collaborative approach to problem solving
• Strong influencing, negotiation, and conflict management skills
• Clear and concise communication, both written and verbal
• Communicate decisions in a way that employees are able to follow the plan, and trust the plan
• Comfortable with high-volume workload and ability to prioritize and re-prioritize tasks quickly
• Self-motivated, ability to learn quickly and internalize rapidly changing needs
• Be flexible and find other solutions if needed
• Able to work independently and collaboratively with individuals and teams across multiple geographies
• Conflict resolution

Requirements

Education/Experience

• 1-3 year of experience in a software development environment
• Bachelor\'s degree, preferably in technical or analytical field or related discipline - degree can also be replaced by years of experience

Computer Skills

• Proficient in MS Office tools Excel, Word, Outlook, PowerPoint
• Experience with Portfolio Management or other PSA is an added advantage.

Flatirons Offers An exciting job in a global atmosphere working with state-of-the-art technology, talented, dedicated, and experienced colleagues, and world-class, technology-driven customers. Flatirons is the type of organization where you will be able to have a significant impact in a growing marketplace, make yourself heard, and contribute to our overall success. We offer you a competitive salary and benefits, as well as a high degree of independence and flexibility. About Flatirons Flatirons Solutions India Private Ltd. is owned by Flatirons Solutions, Inc. headquartered in Boulder, USA, and we are on an expansion course. For more than 25 years, our many professionals across North America, Europe, and Asia have applied our strong domain expertise and technical know-how to develop, implement, and run content lifecycle management solutions that are critical to some of the world\xe2\x80\x99s largest corporations, government agencies, and defense organizations. Our organization is characterized by openness, mutual respect, will, and ability to succeed and \xe2\x80\x93 not least \xe2\x80\x93 the courage to challenge the status quo. We celebrate our differences and believe that our diversity, positive attitude, and dedication can make us overcome all challenges. Together, we can achieve great things.