Novac Technology Solutions Manager Customer Support
Job Description
Novac Technology Solutions Pvt Ltd
:
Location : Perungudi OMR - Chennai, WORK FROM OFFICE
Week offs : 8 in a month (5 days working in week)
Perks and Benefits : Incentives + Bonus.
Roles & Responsibilities:
1. Handling calls /Queries/Requests Pertaining to Product and Service for Inbound/ Outbound calls effectively.
2. Conducting surveys to collect data about customer satisfaction, churn rate, brand image and awareness, etc.
3. Analyzing and reporting customer data to devise new strategies or update the existing ones
4. Ensuring the customer has a positive experience with the company.
5. Complaint Management & Solving Customer Grievances.
6. Applying Process / Product knowledge in replying to Customers.
Immediate joiners are preferable
Contact Person : Mathi.R
Contact No : 9786099709
INTERVIEW LOCATION: Novac Technology Solutions, Plot No:2, 3rd Floor, Industrial Estate Perungudi, Perungudi, Chennai 600096
Landmark: Near Perungudi Bus stop, Behind V3 Hyundai Service Center
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Job Detail
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Job IdJD3215371
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear