Non Voice International Bpo

Year Hyderabad, Telangana, India

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Chat process | Technical support deskAny GraduateExp - 6 months to 3 yearsWork location: HyderabadNon-Voice Process: Skill Set Required:

Excellent written communication and email skills
Customer centric attitude
Typing speed >40 WPM
Basic understanding of android and smartphones
Familiar with North American and European culture.
Working experience in Order Management and technical support chat process is preferred
Basic understanding of customer service metrics like CSAT, Quality and AHT

Answer incoming chats and respond to customer's emails
Determines requirements by working with customers
Provide a delightful experience to the customers by resolving their issues
Document all information according to standard operating procedures
Handle customer complaints respectfully and professionally
Recognize, document, and alert the management team for trends in customer contacts
Follow up with customers wherever necessary

For more details call Sathish 9916400200
Refer Your FriendsJob Type: Full-timeSalary: ?25,000.00 - ?40,000.00 per monthSchedule:

Ability to commute/relocate:

Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)

Experience:

Language:

Speak with the employer
+91 9916400200

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