Job Description

Why Kyndryl Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl.

For further information on privacy, please visit www.kyndryl.com/privacy. Your Role and Responsibilities

• Improve network availability and decrease mean time to repair (MTTR) for all issues
• Working with the Engineering and Planning teams to develop their skills on current and new technologies
• Training members at all levels in NOC
• Developing Methods and Procedures to assist NOC team members in resolving network issues.
• Creating, testing, and implementing tools that increase productivity, efficiency, and effectiveness of Network Operations.
• Analysing network data, outage reports, and trouble tickets to identify problems and trends.
• Train NOC team members on new technologies /accounts
• Perform quality audits on tickets worked on by NOC team members and provide feedback on the missing technical troubleshooting
• Have weekly calls and enhance technical skills of NOC team members
• Analyse and provide inputs during escalations and work on SIP if any
• Work on tickets when ticket volume is high and guide the NOC team members during troubleshooting.

Required Technical and Professional Expertise

• 3+ years related experience in NOC profile as SME or L2 supprt Engineer, in an organisation handling global customers.
• Project management skill.
• Negotiations skill.
• Conflict management.
• Must be an effective communicator, both in verbal and written English.
• Ability to multi task and manage multiple priorities at the same time.
• Understand the current and trends of networking technologies.
• Providing direction and mentoring to others.
• Related industry standard technical certification preferred.
• Global time zone conscious. Must be willing to work in shifts 24*7.

Preferred Technical and Professional Experience

• CCNA/ CCNP/ JNCIA/ Any Firewall certification
• Education Requirements:
• BTech Degree in a technical discipline or equivalent experience ( Except Civil & Mechanical Engineer)
• Preferred Skills:
• Significant Experience of Network Topologies/ protocols
• Significant knowldege of all major Network Vendors ( Cisco, Juniper, Firewall, VPN, F5, Loadbalancers, etc.)
• Router and Switch Configuration
• Knowldege on Firewall, any vendor
• Knowledge on NSX Devices
• Knowledge of writing scripts using Python/ Shell scripting
• Characteristics:
• Able to manage team of >10 members. Experience in same would be preferred
• Customer focussed
• Able to drive Consistent delivery and performace for team
• Positive outlook, well versed in English

Required Education Bachelor's Degree Preferred Education Master's Degree Being You @ Kyndryl Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Other things to know When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application. Primary Job Category Technical Specialist Role (Job Role) Customer Service Representative Employment Type Full-Time Contract Type Regular Position Type Early Professional Travel Required No Travel Company (Y030) Kyndryl Solutions Private Limited Is this role a commissionable / sales incentive based position No