Job Description

: : Contact Center Senior Developer - NICE Summary: The Contact Center Solution Architect - NICE is a highly motivated skilled resource who embraces an entrepreneur approach with a strong work ethic. This position prim

: : Contact Center Senior Developer - NICE Summary: The Contact Center Solution Architect - NICE is a highly motivated skilled resource who embraces an entrepreneur approach with a strong work ethic. This position primarily focuses on solving business challenges for Cap Gemini's customers with Business Outcome based solutions that includes NICE products and services but also 3rd party contact center applications for integration. You will be required to assess customer needs and strategize offerings and solutions that justify business outcomes. The Solutions Architect is well versed in NICE cloud offerings in their area of expertise and works closely with the broader teams to ensure full accuracy of the solution design during the lifecycle of sale. Additionally this position is able to explain position and justify the solution design. Responsibilities . Serves as the subject matter expert in key areas with a broader background in NICE . 2+ years of hands-on experience with implementing NICE Cloud . Experience in implementing capabilities including (but not limited to): Omni-channel Queuing routing and Social Media management systems on enterprise level. . Experience with Social Listening and Social Publishing software . Ability to effectively work both independently and collaboratively in a cross-functional team environment . Proficient in conducting Cloud contact center solutions roadmap sessions with business leadership vendor architecture and sales support. . Experience providing digital experience business automation solutions using AI/ML as well as contact center technologies . Good understanding of public cloud (Salesforce AWS Google Microsoft) computing architectures and services Requirements . Bachelor's degree with 5 or more years of NICE Cloud and Development Experience . Take end to end responsibility for the initial building implementation testing deployment and maintenance of the CXone Digital-first Omnichannel for Webcare . Enable our digital contact centre to deliver exceptional customer experiences across social media platforms using the NICE CXone Digital-first Omnichannel by doing the following: . Grow by learning all of NICE CXone Digital-first Omnichannel tools and functionalities. Choose the right tooling and solutions to meet the client requirements solve technical problems and suggest appropriate workarounds. . Set up dashboards and reports for our stakeholders to gain insights and monitor. Key Skills: Skill Exp. Range Grade Pune Hyderabad Chennai Kolkata Target Companies(cONTRACT/perm) NICE Solution Architect 2 to 4 Years B1 0 0 1 0 NICE, Infosys, Deloitte, TCS 4 to 6 Years B2 2 1 0 0 6 to 9 Years C1 2 0 0 0 9 to 12 Years C2 3 3 0 1 12 to 14 Years D1 1 0 2 0 14 to 16 Years D2 2 0 0 0 Grand Total 10 4 3 1