Job Description

Work Location: Kumar Prestige Point, Shukrawar Peth, PuneKey Responsibilities1. Customer Relationship Management- Act as the primary point of contact for all customer communications post-booking.- Maintain and update customer records in the CRM system.- Build and maintain long-term relationships with customers to enhance satisfaction and loyalty.- Handle escalations and ensure timely and effective resolution.2. Post-Sales Operations- Manage the entire customer lifecycle, including booking confirmation, documentation, agreements, payments, and possession.- Coordinate with internal departments (Sales, Legal, Technical, Finance) for customer deliverables.- Monitor milestone payments, issue demand letters, and track receivables.- Ensure timely execution and registration of sale agreements.3. Customer Service & Issue Resolution- Address customer queries related to construction updates, payment schedules, documentation, and handover.- Maintain an issue tracker and ensure timely closure of pending items.- Oversee complaint management and ensure resolution within defined TATs.4. Documentation & Compliance- Ensure accuracy and completeness of customer documentation.- Verify KYC documents and maintain digital records.- Coordinate with legal team for agreement drafts, modifications, and compliance requirements.5. Coordination with Project Team- Work with project engineers and site teams to provide customers with construction status updates.- Coordinate site visits for customers and ensure safety protocols are followed.6. Financial Coordination- Follow up with customers for outstanding payments.- Work with accounts and finance teams to reconcile customer ledgers.- Provide customers with payment receipts, tax invoices, and statements.7. CRM System Management- Manage CRM software operations, including data entry, tracking, and reporting.- Ensure accurate and up-to-date information across all customer records.- Identify gaps in CRM usage and implement improvements.8. Reporting & Analytics- Prepare periodic MIS reports,s including collection reports, ageing analysis, customer feedback, and escalations.- Analyse customer behaviour, trends, and issues to suggest process improvements.9. Handover & Possession- Manage possession processes, including documentation, NOCs, and handover checklists.- Coordinate with facility management teams for snag rectification and smooth move-in. (ref:updazz.com)

Skills Required