Job Description

Description Join GlobalLogic, to be a valid part of the team working on a huge software project for the world-class company providing M2M / IoT 4G/5G modules e.g. to the automotive, healthcare and logistics industries. Through our engagement, we contribute to our customer in developing the end-user modules\' firmware, implementing new features, maintaining compatibility with the newest telecommunication and industry standards, as well as performing analysis and estimations of the customer requirements. Requirements 1. Resolve or escalate level-appropriate technical issues for customers in accordance with team playbook guidelines via phone and ticketing 2. Secure, administer, and improve customer networks, including firewalls, switches, load balancers, intrusion detection systems, and web application firewalls 3. DNS Management. 4. Should have sound knowledge in Cloud native, Cloud native firewall, networking and infrastructure, n/w components of cloud architecture, cloud native load balancers 5. Troubleshoot monitoring alerts and create tickets accordingly . Escalate support requests according to escalation procedures 6. Palo Alto Cloud firewall. Perform incident management identification, assist in managing and escalation. 7. Ensure adherence to customer & SLA commitments 8. Monitor ticket response times and take appropriate actions to ensure team response time targets are met 9. Collaborate with Account Managers and Business Development Consultants to build strong customer relationships 10. Collaborate and share knowledge with other administrators on the support floor 11. Provide Fanatical Experience to customers in all the above 12. Should have good experience in Palo Alto, Aviatrix, Azure Firewall cloud networking and cloud architecture 13. Should be Well Versed with networking technology like routing, VPN Setup 14. Should be comfortable working with customers\' networking team 15. Should have fair experience in vmware, networking components in vmware environment Preferences .Net, Angular and EBS Job Responsibilities Resolve or escalate level-appropriate technical issues for customers in accordance with team playbook guidelines via phone and ticketing 2. Secure, administer, and improve customer networks, including firewalls, switches, load balancers, intrusion detection systems, and web application firewalls 3. DNS Management. 4. Should have sound knowledge in Cloud native, Cloud native firewall, networking and infrastructure, n/w components of cloud architecture, cloud native load balancers 5. Troubleshoot monitoring alerts and create tickets accordingly . Escalate support requests according to escalation procedures 6. Palo Alto Cloud firewall. Perform incident management identification, assist in managing and escalation. 7. Ensure adherence to customer & SLA commitments 8. Monitor ticket response times and take appropriate actions to ensure team response time targets are met 9. Collaborate with Account Managers and Business Development Consultants to build strong customer relationships 10. Collaborate and share knowledge with other administrators on the support floor 11. Provide Fanatical Experience to customers in all the above 12. Should have good experience in Palo Alto, Aviatrix, Azure Firewall cloud networking and cloud architecture 13. Should be Well Versed with networking technology like routing, VPN Setup 14. Should be comfortable working with customers\' networking team We Offer Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them. Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment - or even abroad in one of our global centers or client facilities! Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays. Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings. Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses. Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!

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