Job Description

Job Title:


Network Engineer II



This position supports the Technology Operations Center (TOC). Provides Core Network Troubleshooting and support Tier 2 and 3 break/fix functions across global network and voice.

Ensure the availability and integrity of the Concentrix Network enabling end users to access data resources needed to perform job functions. Perform data network resources administration and maintenance along with data network equipment installation. Receive analyze monitor and resolve network problems in accordance with published Service Level Agreements.

Responsibilities

Troubleshooting and fixing P1/P2 global incidents & RCA


Troubleshoot P3/P4 daily incidents tickets


RMA from TAC- Replacement (Vendor Management to make sure tickets are moving along as needed


Assists in monitoring and adjusting LAN/WAN performance in SolarWinds, as necessary, to ensure LAN/WAN integrity and performance.


Network related client maintenance request


Vendor maintenance (Sprint, ATT, Vodafone, TATA, Globe, PLDT etc.)


Should be available 24*7 to provide oncall support


Should be good in change management & RCA process


Works independently, may coach and train other junior professionals

Candidate Profile (Skills, Required Experience)

Years' Experience: 2+ years of network troubleshooting


Education: Bachelor's Degree,


Tools: SolarWinds Orion and Remedy (Incident, Problem and Change Management)


Certifications: CCNA or equivalent knowledge, Fortinet FW & Palo Alto firewall


Should be proficient in written and spoken English.


Good hands on router, switches, Firewall, proxy etc


Should have good knowledge and hands on exp on Cisco router, switchs , firewalls (Cisco, Forti)


Should have deep understanding for packet capture tools and should be able to analyze them


Should have good understanding of Cisco Nexus, VPC, VRF, QOS troubleshooting etc.


Additional Requirements:


Should be ready for 24*7 shift including night shifts


Should be available 24*7 to provide oncall support if needed


Location:


IND Hyderabad - Unit No. 601 6th Flr Maximus Building 2A Mindspace
Language Requirements:


Time Type:


Full time

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