Job Description

Qualification: Bachelors degree in Computer Science or related field or higher with minimum 3 years of relevant experience. Responsibilities: Minimum 1+ years of experience in storage adminstration and remote infrastructure management 1+ years working experience in managing medium to large NetApp/EMC storage environment Good experience in Netapp 7-Mode and C-mode administration/ Good knowledge of atleast 2 EMC enterprise class storage administration Hands on experience in configuring storage replication and restoration methods. Must-Have Skills: Responsible for resolving all technical incidents escalated by the L-1 team Analyze Change Request; review change requests with the client & stake holders; validate the information and execute - High complexity; Critical & Emergency Changes Participate in Problem Management review meetings and provide root cause analysis Ability to handle and drive Incident Review bridges by identifying potential Problems; recommend solutions to be implemented Good-to-Have Skills: Preferable to have work experience on storage migration and storage upgrade projects Responsible for SLA compliance Communicate effectively (verbal and written) and clearly within the team and with all the stakeholders Good knowledge on ITIL process Technical Certification on Netapp / EMC is desired and preferred. Flexible to work on 24/7 rotational shifts Skills: Backup & Recovery NET App Storage & Back-up

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