Job Description

Company Description Kryolan has been supplying the film, theater, television, beauty & fashion industry for over 75 years. This makes us one of the first brands of professional make-up in the world. Due to our huge range of over 18,000 high-quality make-up products we are the first choice for make-up professionals. Role Description Managing all Kryolan City Shops - Chennai (4), Bangalore (1) and Mumbai (2) which are currently functioning with experienced staff and any other future upcoming outlets Supporting Indian franchise stores with Kryolan Partners Elevating and maintaining all Stores to Kryolan International Standards of Quality and Service Closely work on all aspects of Retail with all Store Managers Ensure Store Managers are implementing and following the defined SOP within their teams Set KPIs and targets for daily / monthly sales for the Stores with Store Managers Monitoring Sales at all the outlets - Managing budgets - maintaining statistical an financial records, collecting sales data, preparing relevant reports and conducting analysis to make timely adjustment when required Maximizing profitability Overseeing pricing and stock control Ensure compliance with health and safety legislations Recruiting, training, supervising and appraising staff in co-ordination with Store Manager Responsible to ensure smooth administration, Grooming of staff, discipline, Time Management at the Stores. Conduct Store Managers performance appraisals to assess training needs and build career paths. Ensure Store Managers are maintaining adequate Stock levels & Inventory. Ensure the prompt and systematic servicing of all new business enquiries. Conduct New Business development activities by researching and developing sales / marketing opportunities and plans in line with consumer trends and requirements at the stores. Track the trends in the local market and provide inputs on competitors & brands. Propose innovative ideas to increase brand visibility and sales to Management. Plan sales promotions and commercial campaigns in coordination with Management and ensure efficient execution. Work closely with Marketing department on design / graphics for events - preparing Promotional materials and displays. Understand customer requirements and provide timely solutions accordingly. Attend to Customer complaints and resolutions in a prompt and efficient manner. Handle escalations and ensure high levels of Client satisfaction through excellent service. Reporting to Management on Retail operations within prescribed formats and time lines. Work with Regional Sales Managers and support them in achieving their targets. Qualifications Excellent communication and interpersonal skills Experience in team management and sales Ability to work in a fast-paced environment Attention to detail and organizational skills Knowledge of cosmetics and make-up application techniques is a plus Minimum of 3 years of experience in retail management

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