Responsibilities:\ \ \xe2\x80\xa2 Determine the scope based on requirements, including stating the scope of work, calculating the resources required in delivering the service and advising the senior system engineer preparing the quotation\xe2\x80\xa2 Install and configure services as per the approved implementation plan\xe2\x80\xa2 Carry out technology, professional and maintenance support services as per scope within the stipulated duration/ timeline\xe2\x80\xa2 Provide level 1 support (basic hardware break-fix & troubleshooting of hardware and software issues ) for installed services\xe2\x80\xa2 Provide technical deliverables such as high level design document, user acceptance test (UAT) doc and as-built documentation\xe2\x80\xa2 Provide outstanding quality of service and meet predefined customer service level agreement (SLAs)\xe2\x80\xa2 Undergo technical trainings and obtain technical certifications that are required to meet suppliers\' mandatory technical requirements\xe2\x80\xa2 Conduct knowledge transfer training (where required) \ \ Knowledge, Skills and Experience:\ \ \xe2\x80\xa2 Minimum 5 years of relevant experience\xe2\x80\xa2 Certified in technology domain ( network, security, cloud )\xe2\x80\xa2 Strong technical knowledge on the assigned solution domain/product\xe2\x80\xa2 Knowledge of product portfolio in other technology domain is desirable\xe2\x80\xa2 Expertise in enterprise products implementation, migration and support.\xe2\x80\xa2 Strong interpersonal skills with a customer-centric attitude\xe2\x80\xa2 Strong oral and written communication skills\xe2\x80\xa2 Strong attention to technical details, priority management and planning skills\xe2\x80\xa2 Ability to work independently with little to no supervision\xe2\x80\xa2 Results-oriented\xe2\x80\xa2 Strong documentation skills

What\'s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It\'s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don\'t meet every single requirement? Apply anyway.

At Tech Data, a TD SYNNEX Company, we\'re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you\'re excited about working for our company and believe you\'re a good fit for this role, we encourage you to apply. You may be exactly the person we\'re looking for!