Job Description

About this Position To lead and manage the end-to-end logistics and customer service operations for the HCB India business, ensuring timely, cost-effective, and efficient distribution of finished goods across the country. The role ensures that customer satisfaction, service level performance, and supply chain efficiency are optimized while maintaining compliance and driving continuous improvement.
What youll do
Logistics Management

• Design and manage the national distribution strategy (Primary & Secondary).
• Lead 3PL/4PL partners for transportation and warehousing operations.
• Optimize transportation costs, route planning, and turnaround time.
• Ensure 100% compliance with statutory, regulatory, and safety standards.
• Monitor OTIF, cost per case/kg, vehicle utilization, and other key KPIs.
• Implement TMS/WMS for automation, visibility, and real-time tracking.

Warehousing & Inventory Control

• Manage inventory accuracy with 3PL/4PL warehousing partners.
• Ensure hygiene, safety, and regulatory compliance at all warehouse locations.

Customer Service Management

• Lead the national CS team across Distributor, Modern Trade, E-Commerce & Institutional channels.
• Ensure timely order processing, dispatch, and customer complaint resolution.
• Improve Fill Rate, Order Accuracy, Lead Time & OTIF.
• Conduct service performance reviews with key customers.

Cross-functional Collaboration

• Work with Sales, Demand Planning, MT/ECOM/QCOM, Finance & Manufacturing to ensure supply continuity.
• Align dispatch plans with production schedules and new product launches.

Cost & Performance Management

• Manage logistics & customer service budgets. Drive cost optimization initiatives while enhancing service performance.
• Prepare dashboards, MIS reports, and analytics for leadership.

Strategic & Continuous Improvement

• Identify and implement new logistics technologies and automation.
• Lead sustainability and compliance initiatives. Benchmark best practices in FMCG supply chain to enhance competitiveness.

What makes you a good fit

• Minimum 15 years experience in Logistics Operations & Customer Service
• Strong leadership and stakeholder management
• Analytical and data-driven decision-making
• Negotiation and vendor management
• Customer-centric mindset
• Change management and process orientation
• Effective communication and cross-functional collaboration
• Network and route optimization
• Inventory management
• WMS, TMS, SAP ERP proficiency
• Process excellence & continuous improvement
• Qualification: MBA preferred (Supply Chain / Operations / General Management)

Some perks of joining Henkel

• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Best-in-class Group Medical Insurance policy covering employee, spouse and up to 2 children
• Competitive accident and term life policies for up to 3 times annual gross salary
• Progressive OPD policy of INR 30,000 for employee, spouse and up to 2 children

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets.

Skills Required