Job Description

National Key Account Manager- Korea | India | req98324

Your primary objective will be to develop existing or new business by coordinating all business development actions + triggering opportunities within your specified vertical for larger accounts at a country level. You will do this by working with a variety of internal + external stakeholders, ensuring compliance with our current commercial policy while focusing on the following key objectives.

YOUR ROLE

Your primary objective will be to develop existing or new business by coordinating all business development actions + triggering opportunities within your specified vertical for larger accounts at a country level. You will do this by working with a variety of internal + external stakeholders, ensuring compliance with our current commercial policy while focusing on the following key objectives.

YOUR RESPONSIBILITIES

• To directly manage Key Account(s), in accordance with agreed targets, goals and based on company guidelines, eliciting customer needs and selling KN offer portfolio.
• To ensure understanding of all customer organizations and decision making processes.
• To negotiate rates with customers in alignment with the business units (BU) and ensure rate sheets are documented and maintained as needed by the BU's
• To ensure compliance with the company's sales management processes and systems and ensures correct and timely updates in the customer relationship system (CRM)
• To monitor monthly performance against set targets, and ensure that immediate actions are taken in case of deviations (incl. timely / accurate reporting).
• To ensure that account plan(s) are in place based on the Key Account Planning Process and template, and are signed off by the respective sales manager.
• To effectively hand over and transition new business into operations to ensure that customer requirements and the company's commitments are met.
• To conduct regular and structured review sessions with assigned customers including; process for continuous improvement and innovation, review of customer strategy and priorities as well as operational excellence delivery.

YOUR SKILLS AND EXPERIENCES

• You will play a key role in the customer engagement cycle focusing on delivering profitable growth while leading the transformation across a dynamic industry + fast growing market. Your day will be varied as your projects are all unique with much of your time focused on the earlier stages of the Customer Engagement Cycle.
• Start your day by attracting new business opportunities. What businesses would be an ideal fit in your vertical? Pursue projects + provide leadership for our teams with a laser focus on a delivering customer specific value propositions. Then manage relationships with both customers + internal stakeholders to ensure readiness for business closure + successful onboarding.
• During the day, follow up with your team to ensure that new customers are being on-boarded in compliance with our internal processes + that we are delivering as promised to our customers. On a regular basis, consult with key stakeholders + customers to review progress, ensuring a focus on continuous improvement + high customer retention rates. Finally focus on evolving our customer relationships, forming trust + deeper relationships to enable new opportunities.

GOOD REASON TO JOIN

ABOUT KUEHNE+NAGEL

With over employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.

CONTACT

Neha Rashmi
neha.rashmi@kuehne-nagel.com