Job Description

- National Coordinator Qualification required :- Graduation in Science / Paramedical background preferred - Nursing, MSW, nutritionist, B.P.Th, B.O.Th, Counsellor. For candidates from Non Science background past experience / special educational qualification in counselling is mandatory Past experience in operations management/Team Handling is compulsory Should be fluent in English, Hindi and regional languages Responsibilities:- Responsible for coordinating PSP program from service provider end & maintain quality of services. Coordinating with Alps HR for new recruitments, salary processing, pay slips, Etc. Ensure completion of on boarding & off boarding off the employees with the HR Vacancy management. Resolve the queries of Counsellor regarding salaries, expenses along with HR. Coordinating with Anant info media to resolve the digital queries of counsellors. Ensuring that all PSP counselors are properly trained i.e. comprehensive training for new joinees and refresher training to all the team members. To maintain training log of all PSP counselors. To maintain PV-PTC Training certification for all counselors. To supervise monthly reconciliation of adverse event & PTCs by closely working with quality coordinator. Undertaking on the job coaching- field work with coordinators & counselors as when required. Safety and upkeep of patient data in the database and inputs Coordinating with the vendor for patient and doctor Ensuring patient privacy and patient data confidentiality is maintained at all times. Ensure regular coordination with Sanofi to involve relevant teams in training programs for counsellors. Vendor Management-Ensuring the services are delivered as per signed agreement to ensure compliance &timely payments to the vendors. Responsible to clear the audit & Implement the audit observations. Co work with Sanofi\'s project head in analyzing the data. Publishing monthly dashboards from the data obtained from the system. Performance management on quarterly basis. Align the processes related to the working of the counsellors by involving required stake holders. Follow up with Alps HO team for different team requirements-Infrastructures, technical needs, email id

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