Job Description

:- We are hiring for a passionate, independent and ambitious account management professional with good communication skills and confidence. Who can ensure his/her monthly targets by achieving daily and weekly activity milestones. The CSM should be a good listener and be able to handle the customer\'s queries smartly. He should be open to learning and unlearn based on the situational demand.- The candidate should be able to convince the client mostly through calls, mails, SMS and chats. She/He should be able to understand the Market scenarios and should give the analytical feedback to his/ her reporting manager.Key Responsibility Area :- Responsible for deriving major factors for expansion of revenue from the existing clients. He/She should be able to achieve targets in the given timeline (Upgrades, Referrals, Renewals etc )- Targeting a specific pool of low and medium usage from the existing set of clients and ensure to maximise their product usage and call volume- Conducting regular QBR with the clients being targeted for the expansion or product usage and call volume- Maintaining the retention rate of the existing clients as per the company benchmark- Sharing weekly and monthly reports with the reporting manager- Getting case studies and testimonials from the targeted pool of clients- Coordinating with the other departments meets the allotted benchmarks- Working on the product metrics to get better understanding of the clients to be contacted- Provide advanced training to the clients for the advanced and targeted features- Meeting/E-meeting clients depending on the client requirements for product training or any additional requirements- Sharing weekly and monthly reports with the reporting managerRequirements :- Proven experience as an Account Executive or relevant role- Proficiency in English- Excellent knowledge of MS Office- Hands-on experience with CRM software is a plus- Thorough understanding of marketing and negotiating techniques- Fast learner and passion for sales- Self-motivated with a results-driven approach- Aptitude in delivering attractive presentations (ref:updazz.com)

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