Executive Customer Success (1 5 Yrs) Chandigarh (after Sales/customer Service)
Job Description
Seeking a Customer Success Executive to ensure positive customer experiences, build loyalty, and foster long-term relationships.Your Roles and Responsibilities:- Manage assigned customer relationships for successful product use, retention, and satisfaction - Prepare and nurture customers to become product advocates- Help customers achieve their educational goals using our products- Identify and address common customer issues- Advocate customer needs cross-departmentally- Identify and develop up-sell opportunities- Respond to customer queries via email and telephoneYou Should have:- Technical competency in coding, APIs, and schemas for SEO, iOS, and Android applications - 1-3 years of experience as a Technical Account Manager in a technology or SaaS solutions company- Strong written and verbal English communication skills- Techno-commercial mindset with understanding of various use cases- Graduation with an engineering background preferred- Strong teamwork skills with ability to work independently- Comfortable with night and flexible shifts (ref:updazz.com)
updazz .com
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Job Detail
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Job IdJD3160303
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChandigarh, India
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EducationNot mentioned
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ExperienceYear