Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Transformation happens here. Come, be a part of our exciting journey!
Are you the one we are looking for?
We are inviting applications for the role of MT, Collections
Responsibilities

• Leading a portfolio of Collectors deliver on customer specified parameters, employee related priorities and the profitability of the business.
• Detailed understanding of Personal Loan, Auto Loan, RIBG, and Field Collections.
• Ability to comprehend client needs & should drive clients / Internal MBR & QBR, Reviewing every day and reporting out to internal partners
• Should drive the In/ output metrics, Contact Rate, Promise Rate, Resolution Rate & should have worked upon Dialer
• Anticipate and plan for new hires; get involved in hiring; prepare for team schedules; plan for resources based on volume projection and current available head count; and allocate responsibilities
• Understand performance metrics. Perform a trends' analysis. Recommend and execute suitable actions to the customer.
• Purposefully resolve people issues and ensure that attrition is well below the defined target.

• Graduate (Any Subject area)

• Has understanding of balancing defaulted accounts, speak to end customers, resolve queries and the account.
• Make process improvements to ensure delivery on all performance CTQs
• Roll out various contests and other motivational tools for team from time to time.