Job Description

We are hiring for Customer Success Consultant for our BLR based officeBudget is upto 4 LPA - 7 LPAExp req - Min 4 yrsIts an individual contributor role and complete onsiteJob Brief :-Responsible for the implementation and support for Safetrax tool for large corporates and fleet partnersAct as single point contact for all client queries- Serve as a primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales and other functional groups.- Managing the entire show of Account Management and supporting clients.- Owning the long term as well as the short-term growth strategy of the account(s).- Participate in internal planning activities to develop schedules and align resources for projects and support activities.- Showcasing a consulting mindset by acting as a solution provider rather than an order taker.- Find opportunities to bring in automation/orchestration in order to enhance client service experience.- Respond to queries from potential and existing customers, communicate Safetrax\'s value proposition and negotiate deals successfully.Desired Skills and Requirement :- Understand client needs and address within defined TAT- Bachelor\'s degree and demonstrated prior Account/Service Management experience.- Information Technology experience- Strong written and oral communication skills.- Strong Microsoft Office skills (Excel, PowerPoint)- Strong aptitude for learning new technologies and processes and an understanding of how to apply these in a customer facing environment- Understand technical risks and supportability parameters- Strong decision-making skills.- The ability to analyze, think innovatively, adapt and drive new best practices.- The ability to farm the account through relationship managementInterested candidates can share their candidature (ref:updazz.com)

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