Job Description

Overview of the Objectives of the Role Deliver to contractual Service Levels agreement. Achieve best in class service delivery Bring advanced technical expertise to improve customer experience The Candidate should have leadership capabilities and must worked as team lead for 2+ years. Sound knowledge in Design and implementing the client infrastructure, Tools used and day to day administration support. Must take owner ship of all the applications till it deployed successfully. Primary Responsibilities MSI Application Packaging for Windows 10. Perform the full lifecycle of software packaging from discovery and requirements gathering, analysis, packaging and customization Create MSI packages using Admin Studio (silent installations) Knowledge of conflict resolution Knowledge of scripting using VBS (PowerShell useful) Adhering to Microsoft Best practices Work in a disciplined and structured manner in accordance with ITIL based service management processes Handle customer problems promptly escalate issues according to established procedures. Document trouble-shooting procedures. Coordinating Software Distribution and patch deployment team. Knowledge on InTune would add an advantage. Education And Experience Required 3+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study. Knowledge And Skills Required Packaging Skills: Installshield 12 and above, Tools: Orca, VM Ware. Operation Systems: Win 10/2008R2. Virtualization and Streaming tool: MSIX, Citrix Server. Scripting Tool: In Depth working Experience on WMI scripting, MS-DOS Scripting and PowerShell.

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