Job Description

Job Purpose
Morgan Stanley Fund Services is committed to providing the highest standard of services to the funds that we administer. Investor Services lies at the heart of this commitment.
The Investor Services team is charged with providing a best in class service to both our clients and their investors. The role of an Investor Services Representative is key to meeting this goal.
Responsibilities of an Investor Services Representative include:
Processing investor activity with a focus on accuracy and attention to detail.
Providing an effective daily hand over of processing between the other processing centers, currently in Mumbai and Bangalore.
Providing day-to-day investor services to both the Fund Manager and the investors in the fund.
Meeting the delivery of services to clients against a pre-agreed service level agreement.
Keeping line management appraised of operational issues in a timely manner.
Participate in global projects including system enhancements and data conversions.

Principle Accountabilities
Service Delivery
Monitor the receipt of client and investor information through the various communication channels.
Provide authorised parties with copies of fund investment documentation.
Process investor transactions in line with the fund documentation, anti-money laundering requirements, statutory regulations and company policies and procedures.
Ensure that all investor activity is processed in a timely and accurate manner.
Open new investor accounts ensuring compliance with the fund documentation, anti-money laundering requirements, statutory regulations and company policies and procedures.
All communication with investors and fund managers must be professional and compliant with the Firms communication policies.
Process the cash movements associated with investor activity.
Overall, ensure that activity in their work queue is processed in a timely and accurate manner. IS Representatives are responsible for escalating to their Team Leader situations where such activity cannot be processed in a timely and accurate manner.
Handle routine queries from investors and fund managers in a professional and prompt manner, escalating where appropriate.
Provide investors and their nominees with statements, contract notes and other documentation.
Ensuring that the records of the fund are maintained in a complete and organised manner.
Produce MIS and other internal operational reports that assist in the effective operation of the team.
Ensure that line management are made aware of any client or operational issues in a timely manner. This will include escalating for action as well as escalating for information.
This role has particular responsibility for the additional level of review of activity entered by fellow team members. It is essential that this review is carried out diligently and in line with fund documentation.

Qualifications

Compliance
Investor servicing requires compliance with a range of policies. The Investor Services Representative should have:
A detailed knowledge of the offering documentation for the funds being serviced.
A thorough knowledge of the regulations that pertain to the domicile of the fund being serviced.
A working knowledge of our internal policies and procedures. Particular emphasis is required on all matters relating to Anti-Money laundering controls.

Client Skills
The Investor Services Representative plays an important role in the delivery of service to our clients. They also play a key role in maintaining our relationship with clients. The Investor Services Representative should;
Have a good working relationship with the appropriate IS contact at the client.
Have a solid understanding of the particular requirements of the client.
Be responsive to client queries including acknowledgement of receipt of requests.
Always correspond with the client in a timely and professional manner.

Projects
The Investor Services Representative plays an important role in various IT and Operational Projects. These activities include:
Identifying system enhancements that reduce operational risk, create operational efficiency or improve customer service.
Participating in the key elements of the project life cycle (Specification, Testing and Operational Implementation).
Participating in the inconversion of records from other administrators.
Participating in data remediation projects.
Participating in projects relating to fund restructurings or regulatory changes.

Key Systems Knowledge
MSFS has implemented a sophisticated platform to support its operational and commercial services. Many MSFS procedures and controls are effected through this platform. Knowledge of this platform is an important competency for the Investor Services Representative. This knowledge should include:
A working knowledge of the core processing and reporting functions.
A working knowledge of how the systems inter-connect both within the IS platform and across the broader MSFS platform.
An understanding of high-level system parameters and the impact that they have on system processing.
An understanding of how to respond to systems alerts and warnings.

Key Characteristics / Competencies
An Investor Services Representative is likely to have the following characteristics:
A number of years prior work experience preferably in financial services and with Investor servicing.
Knowledge of hedge fund processing is a strong advantage.
Good administrative and organisational skills with a particular focus on accuracy and attention to detail
An ability to work under pressure and an ability to cope with increased workloads at month-end.
An ability to work as part of a virtual team that is spread across different time zones and geographies.
An ability to use key financial systems and other IT tools.
A third level qualification preferably in a business or numerical discipline
Education: Any Graduate
Industry: Financial Services/Stockbroking

Skills Required