Job Description

Greet and assist members and visitors courteously at the branch/office. Handle member queries and provide accurate information about services, products, and procedures. Process new membership applications and verify required documents. Maintain and update member records accurately in the system. Support day-to-day branch operations, including account opening, passbook updates, and other member requests. Assist in processing deposits, withdrawals, and payments as per company policy. Handle cash transactions and reconcile daily cash balance if required. Ensure compliance with internal policies, rules, and statutory regulations. Maintain confidentiality of all member information and company data. Prepare daily, weekly, and monthly reports as assigned by the supervisor or branch manager. Coordinate with other departments to resolve member issues promptly. Assist in follow-ups for loan repayments, renewals, and other recoveries if needed. Maintain proper filing of forms, vouchers, and other branch documents. Support audit and inspection processes by providing necessary records and explanations. Escalate any operational issues or irregularities to the branch manager immediately. Maintain a clean and organised work environment to ensure smooth operations. Participate in training sessions to stay updated with policies and procedures. Perform any other tasks assigned by the branch manager or senior management.
Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?15,000.00 per month

Schedule:

Day shift
Work Location: In person