It Support Associate
Job Description
Helpdesk Support Associate/ Engineer- 10
Location: IT Hub, Altinho, Panaji, Goa 403001
Experience: 1 to 3 Years
Qualification: Any Graduate.
Salary : 12K to 18K
:
• Serve as the first contact with customers who need technical assistance via the phone or email
• Perform troubleshooting using different diagnostic techniques.
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
• Familiar with any Ticketing tool like BMC remedy, Service Now, etc.
• Redirect unresolved issues to the next level of support personnel.
• Provide needed information on IT products or services.
• Maintain technical documentation and service catalogues on installation of software, configuration of hardware and problem troubleshooting.
Help Desk Qualifications / Skills:
• Problem solving
• LAN knowledge
• Verbal communication
• Phone skills
• Customer service
• Any Ticketing Tool
• Basic understanding of System administration
Desired Profile
Ready to work in shifts 3 Rotational shift
Fresher with above technical knowledge will do
Contact
9421817225,
msjobsinfo@gmail.com
Skills Required
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Job Detail
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Job IdJD3118443
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IndustryIT-Hardware & Networking
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Total Positions10
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Job Type:Full Time
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Salary:10000-15000
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Employment StatusPermanent
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Job LocationGoa, India
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EducationAny Graduate
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Experience0 - 2 Year
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Apply ByAug 15, 2023
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Job Posting DateJul 25, 2023