Job Description

The Mortgage Specialist Sales Manager is an intermediate position responsible for providing full leadership and direction to a team of employees in an effort to deliver a full range of sales and customer support activities in coordination with the Consumer Sales team. The overall objective of this role is to ensure the seamless delivery of support services to Citi clients and to assist team in meeting sales targets.

Responsibilities:

• 
  Perform managerial duties including, performing evaluations, compensation, hiring, disciplinary actions, terminations as well as providing direction of daily tasks and responsibilities to team members.
• Identify techniques to improve sales productivity to ensure business targets are met and conduct team trainings.
• Maintain compliance and legal standards set forth by business.
• Apply in-depth knowledge of sales to resolve client issues and identify client needs.
• Communicate risk concepts to sales team to maintain satisfied service quality.
• Identify new market opportunities and influence decisions through advice and counsel.
• Ensure all sales activities are conducted within the approved compliance and regulatory framework.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• 
  
• Qualifications:
  
  • 5-8 years of relevant experience in direct sales and management required
  • Comprehensive knowledge of risk management
  • Demonstrated leadership and motivational skills
  • Consistently demonstrates clear and concise written and verbal communication
  • Proven strategic thinking and problem-solving skills
  • 
    
  • Education:
    
    • Bachelor’s degree/University degree or equivalent experience
    
    This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

- Job Family Group: Consumer Sales - Job Family: Consumer Product Sales - Time Type: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View the "EEO is the Law" poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting