Mortgage Monitoring Associate



Job Number: 3232444
POSTING DATE: Mar 3, 2023
PRIMARY LOCATION: Non-Japan Asia-India-Karnataka-Bengaluru
EDUCATION LEVEL: High School Diploma/GED
JOB: Other
EMPLOYMENT TYPE: Full Time
JOB LEVEL: Associate


DESCRIPTION
Company Profile
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm\'s employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.

Department Profile
Operations is one of the largest divisions in the firm and has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, the Operations department continually seeks ways to improve while actively supporting the development of new businesses, structures and markets.

Wealth Management Operations
Global Wealth Management Operations provides brokerage, investment and financial services to hundreds of thousands of individual investors. We apply our expertise in serving institutional clients to create new opportunities for people to achieve their personal financial goals. Morgan Stanley has one of the largest retail brokerage networks, with numerous worldwide representatives and retail locations. Our services are tailored to each client\'s investment objectives, risk tolerance, and financial needs. Products include mutual funds, stocks, bonds, and alternative investments where appropriate, as well as banking, mortgages, insurance and annuities.

We are seeking an individual for the position of Mortgage Monitoring Analyst who will provide support and assist in Home Loans Servicing Oversight.

Primary Responsibilities

• Pulling reports and completing review to identify exceptions and areas for research
• Review servicing related documents to ensure appropriate set up of payment/insurance information
• Enter and report on escalations / manage working with servicer for feedback and response back
• Assist with research activities, including reconciliation of data, and working with servicer to address as needed
• Analyze and present findings using excel and power point or other business analysis tools
• Complete loan level reviews for accounts in various stages of servicing administrative activity
• Follow up with internal and external parties for action
• Review the servicing system and complete reviews to identify root cause of potential issues raised

QUALIFICATIONS
Skills required

• Knowledge of mortgage servicing and client service experience is a plus
• Strong communication skills, both written and verbal, and interpersonal skills required
• Self-starter with a strong sense of ownership; ability to manage time, prioritize and plan accordingly
• Proficient in the use of a variety of systems for accurate reporting and tracking; including MS Office (Word, EXCEL, Outlook, PowerPoint)