Job Description

Job Title: Mobile Operations Engineer
Location: Pune

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly

We\xe2\x80\x99re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers\xe2\x80\x99 and clients\xe2\x80\x99 needs. Whether you have family commitments or you\xe2\x80\x99re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life. If you would like some flexibility, then please discuss this with the hiring manager, and your request will be reviewed subject to business needs

Hybrid Working

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We\xe2\x80\x99re flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time i.e., will have a start and end date.
Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction:

The post holder is accountable for providing 3rd line Incident Management, Problem Management and Change Management support for the Mobile Operations Services to the Global Barclays Group Business. This service extends to include all Barclays Employees and selected partners and 3rd parties both onshore and off-shore and includes the following products:-

• Microsoft Intune
• Blackberry UEM
• Corporate Smartphones
• MobileIron MDM
• Blackberry Works Collaboration Suite of products
• O365 Services Mobile products
• Mobile Device Management products

What will you be doing?

• To provide 3rd line technical operational BAU support and resolution on all types of incidents relating Mobile Services from a global internal user/customer base.
• To liaise with other support teams and external suppliers to reach a speedy resolution of incidents and issues.
• To respond to major Incidents and alerts, including assisting MIM with the resolution of related Incidents. To prevent Incidents from occurring, and to minimize the impact of Incidents that cannot be prevented using Problem Management methodologies.
• Use own initiative to identify areas where service can be improved and then implement solutions to improve service. Use technical expertise to identify problems with the IT Infrastructure, complete detailed investigations to determine root cause of the problem then find technical solutions and implement fix.
• To improve service through effective use of Change Management. To produce management information detailing performance against Key Performance Indicators (KPI) underpinned by Critical Success Factors (CSF).
• To drive forward the continuous improvement of the department by championing change and driving service improvements.
• To create, manage and implement Change according to relevant Change Control procedures.
• To lead and put efforts on service enhancement assigned projects, tasks and activities in Mobile MDM infrastructure.
• To participate in a 24/5 shift based rota, to participate in the weekend on call support rota (24/7). To perform daily checks, ensuring that the infrastructure supported by Mobile Services is performing to agreed service levels.
• To support the development and training requirements of existing staff & new starters.

What we\xe2\x80\x99re looking for:

At least 8 years\xe2\x80\x99 experience of providing end user support. Hands on experience of producing operational support

• Knowledge of IT Infrastructure / end user computing, preferably gained within an enterprise scale infrastructure organisation.
• Experience required in Mobile UEM & MDM Technologies. Specially in Microsoft Intune, Blackberry UEM & Office 365.
• ITIL v3 Foundation qualification.
• Experience required of Mobile device management of Smartphones & Tablets (Android / iOS) with understanding of operational usage in a corporate environment.
• Knowledge and experience of Bring Your Own Device (BYOD) in a large organizational environment.

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Skills that will help you in the role:

• Microsoft Intune, Azure AD Services
• Android/IOS Platforms
• Blackberry UEM and Collaboration Suite
• MobileIron / Ivanti UEM Solution
• Apple Business Manager service
• Windows Powershell Scripting
• MS Windows Server WEB API\'s
• Windows Active Directory and domain components
• Microsoft Office 365 services and integrations

Where will you be working?
Pune

Be More at Barclays
At Barclays, each day is about being more \xe2\x80\x93 as a professional, and as a person. \xe2\x80\x98Be More @ Barclays\xe2\x80\x99 represents our core promise to all current and future employees. It\xe2\x80\x99s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone\'s contribution.
Integrity
We operate with honesty, transparency and fairness in all we do.
Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.
Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.
Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.

Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.
Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.
Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

#Infrastructure Engineering

Barclays