Job Description

Job Category: KMBL
Degree Level: Bachelor's Degree
:
MIS - Coordinator
Merchant Acquisition Team
Job Role:

• To be the bridge between KAM (Key Account Managers), vendors and top customers to deliver the output as a team.
• Discussing with internal operations team stakeholders to get service requests logged. Doing thorough follow-ups with stakeholders to deliver the service output within acceptable TAT.
• Creating performance MIS based on KRA and publishing it at least 2-3 times every week.
• Creating channel performance MIS and publishing it once every fortnightly
• Creating a scoping sheet by following up with the KAM and updating it at least once every fortnightly
• Creating and updating DSR for the KAM.
• Downloading volume reports from the system and developing a track record report for customers to push their business.
• Creating PPTs for the regular 1:1 check-ins with seniors at POS/CA Business.
• Sharing the business data with KAM, channels, and merchants in formats requested in a reasonable time.
• Sharing SR pending MIS with the KAM to get them actioned.
• Sharing customer disputes, chargebacks, and refunds with KAMs and getting them processed without allowing them to be escalated.
• Creating invoices for few customers, getting it validated through Finance Team and getting the monthly payments recovered.

• Qualification : Graduate/Post Graduate
• Work Experience: 2 to 4 years of experience with a strong understanding on data and the ability to work with large datasets.
• Hands-on with multiple database systems
• Ability to multi task and independently execute projects.
• A Team player, possesses good communication and interpersonal skills.