Job Description

MIS - Coordinator

Merchant Acquisition Team

Job Role :

To be the bridge between KAM (Key Account Managers), vendors and top customers to deliver the output as a team.

Discussing with internal operations team stakeholders to get service requests logged. Doing thorough follow-ups with stakeholders to deliver the service output within acceptable TAT.

Creating performance MIS based on KRA and publishing it at least 2-3 times every week.

Creating channel performance MIS and publishing it once every fortnightly

Creating a scoping sheet by following up with the KAM and updating it at least once every fortnightly

Creating and updating DSR for the KAM.

Downloading volume reports from the system and developing a track record report for customers to push their business.

Creating PPTs for the regular 1:1 check-ins with seniors at POS/CA Business.

Sharing the business data with KAM, channels, and merchants in formats requested in a reasonable time.

Sharing SR pending MIS with the KAM to get them actioned.

Sharing customer disputes, chargebacks, and refunds with KAMs and getting them processed without allowing them to be escalated.

Creating invoices for few customers, getting it validated through Finance Team and getting the monthly payments recovered.

Job Requirement :

Qualification : Graduate/Post Graduate

Work Experience: 2 to 4 years of experience with a strong understanding on data and the ability to work with large datasets.

Hands-on with multiple database systems

Ability to multi task and independently execute projects.

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A Team player, possesses good communication and interpersonal skills.