Job Description

Miles Educations- core vision is to up-skill students and professionals to help them become future-ready driving industry innovations and revolutions. Founded by Harvard and Stanford alumni, Varun Jain and Meenakshi Jain - Miles offers globally recognized certifications in the areas of F&A (US CPA, US CMA, CFA, FRM), Analytics, and Emerging Technologies (XLRI | Delhi-NCR partnered programs).Miles has offices and face-to-face training centers across 20+ locations in the Middle East and the USA and delivers live online training to candidates across the world. Miles has partnered with 200 MNCs (including Big 4 & Global Fortune 500 companies) for the training of their working professionals, and placement of Miles alumni.Miles has also partnered with 70+ universities and autonomous colleges for upskilling of students via university programs integrated with skill-based offerings, and placement of Miles alumni. We have been growing at a compound annual growth rate of 145%.Job ProfileThe organization is looking for Senior Customer Service Executive.Designation (As per Experience): Sr. Associate / Asst. ManagerJob Profile (Individual Contributor) :- Maintaining a positive, empathetic, and professional attitude toward customers at all times.- Responding promptly to customer inquiries.- Communicating with customers through various channels.- Acknowledging and resolving customer complaints.- Knowing our products inside and out so that you can answer questions.- Processing orders, forms, applications, and requests.- Keeping records of customer interactions, transactions, comments, and complaints.- Communicating and coordinating with colleagues as necessary.- Providing feedback on the efficiency of the customer service process.- Managing a team of junior customer service representatives.- Ensure customer satisfaction and provide professional customer support.Immediate Joining Required. (ref:updazz.com)