Job Description

Description
GlobalLogic is seeking a highly skilled AI/ML Product Support Engineer who is transitioning from a Machine Learning development background into a client-facing, product-focused support role. This is a unique opportunity for individuals with a strong foundation in AI/ML and cloud technologies to apply their technical expertise in diagnosing, resolving, and guiding the use of cutting-edge AI/ML products and services
Requirements

• A strong foundation in compute fundamentals including operating systems, virtualization, containerization (Docker/Kubernetes), and basic system administration.
• Hands-on experience with major cloud platforms like Google Cloud Platform (GCP), AWS, or Azure, especially with their AI/ML services.
• Applied knowledge of Generative AI and Large Language Models (LLMs), and familiarity with Google Cloud products such as Vertex AI, Gemini, and Dialogflow.
• Experience in machine learning model development, deployment, and lifecycle management.
• Proficiency with modern AI/ML frameworks like TensorFlow, PyTorch, JAX, or Ray, and understanding of model architectures (e.g., encoders, decoders, transformers) and AI accelerators (e.g., GPUs, TPUs).
• Strong problem-solving, communication, and debugging skills with a passion for helping users adopt and succeed with complex AI solutions

Job responsibilities
As an AI/ML Product Support Engineer at GlobalLogic, you will:

• Must have an exp in L2 support for 6 months & act as a key technical contact for customers using AI/ML products and services--primarily those on Cloud Computing. Investigate, troubleshoot, and resolve product-related issues around machine learning model performance, API integration, deployment, and infrastructure.
• Guide customers on best practices for using tools like Vertex AI, Gemini, and Dialogflow in real-world AI applications.
• Collaborate closely with internal engineering, product, and QA teams to escalate and resolve technical problems and influence product improvements.
• Translate complex technical issues into clear documentation and contribute to internal knowledge bases and support materials.
• Stay current on the latest trends in Generative AI and machine learning to support evolving customer needs.

What we offer
Culture of caring. At GlobalLogic, we prioritize a culture of caring. Across every region and department, at every level, we consistently put people first. From day one, you'll experience an inclusive culture of acceptance and belonging, where you'll have the chance to build meaningful connections with collaborative teammates, supportive managers, and compassionate leaders.
Learning and development. We are committed to your continuous learning and development. You'll learn and grow daily in an environment with many opportunities to try new things, sharpen your skills, and advance your career at GlobalLogic. With our Career Navigator tool as just one example, GlobalLogic offers a rich array of programs, training curricula, and hands-on opportunities to grow personally and professionally.
Interesting & meaningful work. GlobalLogic is known for engineering impact for and with clients around the world. As part of our team, you'll have the chance to work on projects that matter. Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what's possible and bring new solutions to market. In the process, you'll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today.
Balance and flexibility. We believe in the importance of balance and flexibility. With many functional career areas, roles, and work arrangements, you can explore ways of achieving the perfect balance between your work and life. Your life extends beyond the office, and we always do our best to help you integrate and balance the best of work and life, having fun along the way!
High-trust organization. We are a high-trust organization where integrity is key. By joining GlobalLogic, you're placing your trust in a safe, reliable, and ethical global company. Integrity and trust are a cornerstone of our value proposition to our employees and clients. You will find truthfulness, candor, and integrity in everything we do.
About GlobalLogic
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution - helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.

Skills Required