Job Description

Job Title Middle Office – AVP
Location: Chennai About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group. Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly
We’re committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers’ and clients’ needs. Whether you have family commitments or you’re a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager. Introduction:
PDS Client Service Interaction group support 24 hours sun model to the prime clients. The team is responsible to manage day-to-day operations and manage the client service management on their issues and concerns.
What will you be doing?

• Respond to client queries and act as a key point of contact for clients
• Assist with the integration and on boarding of new clients onto the FXPB platform, including testing trade flows and client account mappings
• Partake in client solutions from existing clients to new clients
• Responsible for performing control and risk mitigating activities on a daily basis
• Identify and escalate controls gaps, be proactive in resolution and adhere to key risks and controls
• Ensure all trades are properly processed through the firm’s in house trading systems
• Work effectively with other functional areas within and outside of ADS

What we’re looking for:

• Knowledge of Foreign Exchange Prime Brokerage lifecycle
• Client Service Experience
• Excellent verbal and written communication skills
• Ability to prioritise, be flexible and respond to rapidly changing environments.

Skills that will help you in the role:

• Overseeing daily trade processing across all prime brokerage customer accounts and ensure all trades are properly captured by firms in- house systems
• Identifying inter/intra system exceptions stemming from breakdowns in trade lifecycle processing & Investigating root cause of issues and determining strategic solutions
• Tracking of all unsettled trades for client executions done with other Broker Dealers and execution venues, mitigating operational risk
• Multi-tasking requests from several clients while providing superior client service

Where will you be working?
Chennai Be More at Barclays
At Barclays, each day is about being more – as a professional, and as a person. ‘Be More @ Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details. Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship. Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution. Integrity
We operate with honesty, transparency and fairness in all we do. Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do. Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference. Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive. Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure. Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints. Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.