Job Description

TEams

Exp: 3+ years

Bangalore / Hyderabad/Noida

What\'s this role about?

This is a Support Engineer role for handling complex customer issues and assignments of all incoming escalations for supporting a Tech-Giant.

Here\'s how you\'ll contribute:

Required for TEAMs

3+ years technical support, technical consulting experience, or information technology experience OR Bachelor\'s Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience

• Strong network and, or VoIP experience with underlying technologies such as

o Routing and Switching Protocols,

o TCP, , DNS, QoS, SIP \xe2\x80\x93 TCP/TLS, handshake

Understanding of the OSI Model

o VLANs, and WAN protocols and technologies

• Experience working with Windows Server, Active Directory

• Knowledge of Office 365 technologies \xe2\x80\x93 particularly, Skype for Business and Microsoft Teams

Experience in one or more of these areas desirable

• Experience in Office 365 Authentication(identity models, types of tokens-access and refresh token) and voice offerings

Basic understanding of the Teams/Office 365 Admin portal.

• Expert knowledge of voice protocols such as SIP, as well as Azure AD Connect

• Previous experience deploying, administering and, or supporting Enterprise Unified Communications solutions

• Ability to analyse and interpret data captures and trace logs to resolve customer issues in production environments specific to authentication, network connectivity, messaging, SIP or VoIP, Unified Communications

• Experience troubleshooting and resolving problems on Skype for Business Online, Microsoft Teams, Hybrid environments set up with Lync Server 2013, Skype for Business Server 2015-2019.

• Experience working with network capture, analysis tools: Netmon, WireShark, HTTPs decryption tools

Language Qualification

English Language: fluent in reading, writing and speaking.

How we\xe2\x80\x99d like you to lead:

\xc2\xb7 Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.

\xc2\xb7 Advise customers on how to gain additional value from their Microsoft products.

\xc2\xb7 Document your technical work and research to help your colleagues, improve the product, and improve the support experience.

\xc2\xb7 Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations

Advantage Zensar

We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity.

Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans\xe2\x80\x99 status.

Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include:

• Putting people first
• Client-centricity
• Collaboration

Grow. Own. Achieve. Learn. with Zensar:

Ready to think velocity?

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Zensar