Job Description

JOB SUMMARY

• Ensuring high quality customer service, ensuring internal and external compliance on NR operations, across NR channels- NR Acquisition and NR HUB) involving process improvements and re-engineering.

RESPONSIBILITIES

• Ensure compliance with internal and external guidelines and ensure minimal audit findings.
• Review of NR client transactions to establish and confirm adherence to various governing policies include the cross- border guidelines.
• Point of contact for NR team, branches and Ops unit for policies and guidelines.
• Find ways to improve operations efficiencies and cost save measures
• Point of contact for process change, engagement with PDU, compliance and other stake holders to ensure process simplifcations
• Ensure high level accuracy on transaction processing within standard turnaround time to ensure client satisfaction.
• Ensure adherence to laid down processes, facilitate first time resolution, minimise rejections and client escalations.
• Lead and support implementation of process improvement and simplification initiatives for the NR Business Unit.
• Ensure risks issues identified are resolved in an appropriate and timely manner.
• Identify gaps and arrange training on process improvements and policies for NR service.

Strategy

• Ensuring internal and external compliance on NR operations, handling NR client escalations and leading the service agenda across NR channels involving process improvements and re-engineering

Business

• NR Business

Processes

• NR Service and Processes

People & Talent

• Must be a graduate. MBA\xe2\x80\x99s would be an advantage
• Ability to identify, monitor and resolve issues.
• Strong process orientation.
• Ability to influence outcome and manage conflict situations
• Knowledge of Bank TP and other systems
• Knowledge of NR processes, policies, and related guideline mandatory.
• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles:
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Risk Management

• Ensure compliance with internal and external guidelines and ensure minimal audit findings.
• Find ways to improve operations efficiencies and cost save measures
• Ensure high level accuracy on transaction processing within standard turnaround time to ensure client satisfaction.
• Ensure adherence to laid down processes, facilitate first time resolution, minimise rejections and client escalations

Governance

• Ensure compliance with internal and external guidelines and ensure minimal audit findings.
• Find ways to improve operations efficiencies and cost save measures
• Ensure high level accuracy on transaction processing within standard turnaround time to ensure client satisfaction.
• Ensure adherence to laid down processes, facilitate first time resolution, minimise rejections and client escalations

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• NR Segment/ Wealth Management Unit
• Operations units
• Control functions

Other Responsibilities

• Embed Here for good and Group\xe2\x80\x99s brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

• Must be a graduate. MBA\xe2\x80\x99s would be an advantage
• Ability to identify, monitor and resolve issues.
• Strong process orientation.
• Ability to influence outcome and manage conflict situations
• Knowledge of Bank TP and other systems
• Knowledge of NR processes, policies, and related guideline mandatory.

Role Specific Technical Competencies

• Process orientation
• Influence outcome and manage conflict situations
• Knowledge of NR processes, policies, and related guideline mandatory

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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