Job Description

Group Company: HDFC Bank Limited

Designation: Merchant Services-ME Sales Officer - SO (152_2467_100161)

Office Location: ROURKELA - BISRA ROAD - ODISHA Rourkela (Branch)

Position description:

Merchant Services-ME Sales Officer - SO

Primary Responsibilities:

• To achieve Merchant Acquiring product & Cross-sell targets as defined by management month on month.
• To source Merchant Acquiring products (POS, Soundbox, SmartHub etc.) from the Branch Customer base (HNW/Non-HNW) / Open Market.
• Visiting the Allocated Branch on daily basis and meet the Branch staff for Lead generation.
• Sales Officer will work on the existing base of Self-employed customers having banking relationship to offer Merchant Acquiring Solution.
• Sales Officer needs to source Competition Merchants along with their complete banking relationship.
• Sales Officer will be responsible for ensuring engagement & Visitation of all portfolio merchants assigned.
• Sales Officer will also be responsible for Activating these Merchants, Increase the Volume share and generating Cross Sell leads during these interactions.
• Sales Officer must ensure daily login to Sales Automation Software (Vymo/CRM) & ensure calling out to customers for cross-sell, Portfolio enhancement, Visit updates etc.
• Sales Officer will be responsible for ensuring 100% leads & databases (CRM, Vymo) are actioned and updated within Turn Around Time.
• Sales Officer must ensure all documents are checked in Originals, including KYC. Sign OSV after checking the originals only.
• Visit the customer\'s premises to pick up documents as per policy requirement and Login the file (submission of file / application to CPA or SM, ADM, RM, PB in the branch).
• Sales Officer will ensure quality business sourcing as per defined norms & ensure all sales processes are adhered to.

Additional Responsibilities:

• Cross Sell - CC , CASA , Asset, TPP, etc.

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational qualifications preferred

• Category: Bachelor\'s Degree

• Field specialization:
• Degree:
• Academic score: Pass
• Institution tier: Any

Required Certification/s:

Required Training/s:

Basic product and process training

Required work experience

• Industry: Banking preferred - but not a constraint
• Role:
• Years of experience: 0 to 3

Key Performance Indicators:

Sales Profile

Required Competencies:

Flair for sales and go getter attitude, Good Communication skills, tech savvy

Required Knowledge:

Basic comupter and mobile applications knowledge.

Required Skills:

Good communication and interpersonal skills, Time management, disciplined sales approach

Required abilities

• Physical: Sales call and field visits..
• Other:

Work Environment Details:

Specific requirements

• Travel: Local travel for customer meetings
• Vehicle: Preferred(At least two wheeler)
• Work Permit:

Other details

• Pay Rate: As per industry norms and labour laws
• Contract Types: Permanent
• Time Constraints: None
• Compliance Related: As per Bank`s laid down policies
• Union Affiliation: N/A

HDFC Bank