Job Description

Group Company: HDFC Bank Limited

Designation: Merchant Services-ME Relationship Officer - Retail RO (152_688_100157)

Office Location: Peddapuram Peddapuram (Branch)

Position description:

Merchant Services-ME Relationship Officer - Retail RO

Primary Responsibilities:

• Relationship Officer will be responsible for ensuring engagement & Visitation of all Retail portfolio merchants assigned.
• Relationship Officer will be responsible for portfolio enhancement entailing activation, win-back of volume share from competition
• maintaining complete volume share for both POS & UPI, upselling Soundbox / POS etc. & cross-sell.
• Retail Relationship Officer must ensure EMI enablement and activation in all Merchants into EMI business segments like electronics, mobile etc.
• To achieve Merchant Acquiring product & Cross-sell targets as Defined by management month on month.
• To source Merchant Acquiring products (POS, Soundbox, SmartHub etc.) from the portfolio
• Basis expansions by the existing merchants (New outlet/New business line), self-employed segments, existing customer leads.
• To create an additional income line & eventually make the merchants more profitable to business, Relationship Officer must ensure increased cross-sell penetration inportfolio merchants basis benchmark
• Relationship Officer must ensure daily login to Sales Automation Software (Vymo/CRM) & ensure calling out to customers for cross-sell, Portfolio enhancement, Visit updates etc
• The Relationship Officer will be responsible for ensuring 100% leads & databases (CRM, Vymo) are actioned and updated within Turn Around Time.
• Relationship Officer must ensure all documents are checked in Originals, including KYC. Sign OSV after checking the originals only.
• Visit the customer\'s premises to pick up documents as per policy requirement and Login the file (submission of file / application to CPA or SM, ADM, RM, PB in the branch).
• Relationship Officer will ensure quality business sourcing as per defined norms & ensure all sales processes are adhered to.

Additional Responsibilities:

• Cross Sell - CC , CASA , Asset, TPP etc.

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational qualifications preferred

• Category: Bachelor\'s Degree

• Field specialization: Commerce

• Degree:
• Academic score: Pass
• Institution tier: Any

Required Certification/s:

NA

Required Training/s:

Basic product and process training

Required work experience

• Industry: Banking preferred - but not a constraint
• Role: Any
• Years of experience: 0 to 3

Key Performance Indicators:

Sales Profile

Required Competencies:

Flair for sales and go getter attitude, Good Communication skills, tech savvy

Required Knowledge:

Basic computer and mobile applications knowledge.

Required Skills:

Good communication and interpersonal skills, Time management, disciplined sales approach

Required abilities

• Physical: Sales call and field visits.
• Other:

Work Environment Details:

Specific requirements

• Travel: Local travel for customer meetings
• Vehicle: Preferred(At least two wheeler)
• Work Permit: NA

Other details

• Pay Rate: As per industry norms and labour laws
• Contract Types: Permanent
• Time Constraints: None
• Compliance Related: As per Bank`s laid down policies
• Union Affiliation: NA

HDFC Bank