Job Description

Group Company: HDFC Bank Limited Designation: Merchant Services-ME Relationship Officer - Retail RO (152_2473_100157) Office Location: VARACHHA Surat (Branch) Position description: Merchant Services-ME Relationship Officer - Retail RO Primary Responsibilities: Relationship Officer will be responsible for ensuring engagement & Visitation of all Retail portfolio merchants assigned. Relationship Officer will be responsible for portfolio enhancement entailing activation, win-back of volume share from competition maintaining complete volume share for both POS & UPI, upselling Soundbox / POS etc. & cross-sell. Retail Relationship Officer must ensure EMI enablement and activation in all Merchants into EMI business segments like electronics, mobile etc. To achieve Merchant Acquiring product & Cross-sell targets as Defined by management month on month. To source Merchant Acquiring products (POS, Soundbox, SmartHub etc.) from the portfolio Basis expansions by the existing merchants (New outlet/New business line), self-employed segments, existing customer leads. To create an additional income line & eventually make the merchants more profitable to business, Relationship Officer must ensure increased cross-sell penetration inportfolio merchants basis benchmark Relationship Officer must ensure daily login to Sales Automation Software (Vymo/CRM) & ensure calling out to customers for cross-sell, Portfolio enhancement, Visit updates etc The Relationship Officer will be responsible for ensuring 100% leads & databases (CRM, Vymo) are actioned and updated within Turn Around Time. Relationship Officer must ensure all documents are checked in Originals, including KYC. Sign OSV after checking the originals only. Visit the customer\'s premises to pick up documents as per policy requirement and Login the file (submission of file / application to CPA or SM, ADM, RM, PB in the branch). Relationship Officer will ensure quality business sourcing as per defined norms & ensure all sales processes are adhered to. Additional Responsibilities: Cross Sell - CC , CASA , Asset, TPP etc. Field specialization: Commerce Academic score: Pass Institution tier: Any Required Certification/s: NA Required Training/s: Basic product and process training Required work experience Industry: Banking preferred - but not a constraint Role: Any Years of experience: 0 to 3 Key Performance Indicators: Sales Profile Required Competencies: Flair for sales and go getter attitude, Good Communication skills, tech savvy Required Knowledge: Basic computer and mobile applications knowledge. Required Skills: Good communication and interpersonal skills, Time management, disciplined sales approach Required abilities Physical: Sales call and field visits. Specific requirements Travel: Local travel for customer meetings Vehicle: Preferred(At least two wheeler) Work Permit: NA Other details Pay Rate: As per industry norms and labour laws Contract Types: Permanent Time Constraints: None Compliance Related: As per Bank`s laid down policies Union Affiliation: NA

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