Job Description

Company Profile TLC DigiTech (P) Ltd is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space. Set up 20 years ago, we have a pan India presence and a regional presence in Middle East and Africa. With our corporate office in New Delhi, we have a team strength of 600 plus people and bring a culture of innovation to deliver excellence. Our teams including Design, Tech, Digital, Support, Contact Centre\'s and Club Ambassadors to provide a unique single window solution to our customers. TLC Compliance and Statutory Audits are managed by a Big Four global Accounting Firm. We follow the highest levels of Information Security with an ISO 27001 certification. We are members of CII, FHRAI, TAAI, Nasscom, Dun & Bradstreet etc. Details on the company are available on www.tlcgroup.com. Our Membership details are available on www.hotelmemberships.com. TLC managed websites include www.clubmarriott.in, www.diningprivilege.com and TLC Apps include Club Marriott South Asia that can be downloaded from the App Store or the Google Play Store. Designation : Membership Manager @ Hotel Location : Mumbai Company Website : www.tlcgroup.com : To represent the Program and the organization at the hotel. Manage a small Club Ambassador team and provide leadership and guidance to them Responsible for enrolments of walk in and other customers into the Membership. Collection of data from the hotels of potential Members and a possible reach out to them for enrolment. Engagement with Members walking into the hotels to build a relationship. Coordination with the hotel teams for reservation and other requests and responding back to the customers. Understanding TLC front end technology like Apps and Websites and training / supporting the hotel teams on outages on an ongoing basis. Understanding Program performances and presenting that in an articulate manner to the hotel teams at all times to build the value of the Program and the company with those stakeholders. Ensuring confidentiality of all company information is maintained at all times. Desired Profile: Candidates with a minimum graduation degree and three - year experience. Excellent social and verbal communication skills in English. Self-motivated, smart, confident with excellent presentation skills. Luxury retail stores, hotels, aviation, banquets, travel sales experience with direct in person contact with the customers would be an added advantage. Willing to work on roasters including weekends.

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