Medical Operation Manager (regrow)
Year Mumbai, Maharashtra, India
Job Description
Location : Mumbai HO
Qualification : Graduate in Science / Pharma / Biotechnology
Industry : Healthcare B2C
Experience : 5+ yrs. experience preferably in B2C segment and healthcare client facing role
Key Skills :
- 5+yrs. experience preferably in B2C segment and healthcare client facing role
- Excellent communication, leadership quality and confident.
- Self-motivated and ability to multitask handling multiple cases simultaneously
- Ability to honor timelines
- A proactive approach and willing ness to go above and beyond to ensure a satisfactory client experience
Job Responsibilities : Enquiries and leads management
- Attending enquiries through various sources and be a first point of contact to introduce the company and services
- Assign leads to respective teams and keeping track of the status
- Interacting with enrolled clients and educating them overall process, kit content, protocols and value-added services they have opted for
- Confirming the details such as expected delivery date, hospital, doctor and looping in staff nurse
- Coordinating and scheduling of staff nurses as per EDD
- Networking with on call paramedics and arranging their services whenever needed
- Coordination with logistics agencies and lab for incoming samples
- Effectively resolving client queries or redirecting it to respective teams for quick resolution
- Keeping enrolled clients warm by creating touch points through emails, texts, calls
- Taking testimonials from existing clients
- Coordinating with client & lab staff for client’s lab visit
- Effectively implement referral system to generate maximum referrals
- Ensuring accuracy of enrollment and client data in Sales Force
- MIS reporting
- Vendor Management
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Job Detail
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Job IdJD2874589
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear